Live Online Courses

  1. Live Online course enrolments - All enrolments must be accompanied by payment in full.
  2. Course reports - If an employer is paying for a student's participation in a course, that employer may be sent the relevant student's test results and progress and attendance records (where applicable).
  3. Deferral - Where the full amount has been paid, an enrolment can be deferred for one relevant sitting, or up to 12 months for AAT trainees (subject to availability), provided Kaplan Financial receives written notice within 14 days after the date of enrolment. An administration charge of £50 per course will be charged by Kaplan Financial at the time of deferral. No refunds will be made and amounts paid for courses will be carried forward accordingly. It may be necessary to purchase new course materials upon recommencement of deferred study. These are not included in amounts previously paid and will be invoiced separately.
  4. Course cancellation - A course cancellation requires that written notification be received by Kaplan Financial within 14 days after the date of enrolment. A cancellation charge of £100 per course will be charged by Kaplan Financial at the time of cancellation. Full course fees will be payable if less than 2 weeks' notice is given and no refund will be made in such circumstances. Refunds are not available for any amounts paid for study materials, where the materials have been supplied to the student.
  5. Refunds - Kaplan Financial reserves the right to use its discretion to determine whether to make refunds in particular instances which fall outside paragraph 48 above.
  6. Study materials
  1. The study materials which are included within the Live Online course will be despatched in accordance with the following delivery guidelines:
  1. UK: delivery within approximately 3-5 working days of despatch;
  2. Europe: delivery within approximately 5-7 working days of despatch; and
  3. Rest of the World: delivery within approximately 7-10 working days of despatch.
  1. When ordering goods for delivery (other than in the UK), you may be subject to import duties and taxes, which are levied once the goods reach the specified destination. Any additional charges for customs clearance must be borne by you; Kaplan Financial has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when you order study material from Kaplan Publishing, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
  2. You must notify Kaplan Financial of any queries, complaints or short deliveries within 14 days of you receiving the study materials.
  3. No study materials will be despatched to you by Kaplan Publishing unless Kaplan Financial has received full payment in cleared funds from you or your employer. Where credit terms have been agreed, no study material will be despatched until authorisation has been received from your employer.


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