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General conditions – these apply to all courses

  1. Payment terms
    1. During the booking process, please note that Kaplan can only accept orders from students with a Malaysia based address. All orders from other countries will not be accepted.
    2. Enrolment on a course, together with the payment of the required deposit, creates a binding agreement to follow the particular course and to pay the full fees for it. A student declares that the information supplied on the enrolment form or otherwise in connection with their application is complete and correct and that the giving of false or incomplete information may lead to the refusal of the application or suspension or expulsion from the course (without refund) and/or, as applicable, withdrawal of visa support.
    3. All amounts quoted include VAT (where applicable), except where stated otherwise. ACA fees are quoted exclusive of VAT.
    4. Kaplan Financial acts as agent for Kaplan Publishing in collecting payments for any study materials supplied (except where stated otherwise).
    5. The course fee for any course at any given time will be as displayed on the website, timetable and/or enrolment form. Course fees are quoted in pounds sterling.
    6. If you are booking a course over the internet:
      1. The course fee is shown prior to completion of the online transaction;
      2. If you select the “pay by debit or credit card” option to indicate that you will pay Kaplan Financial the course fee, Kaplan Financial will debit the course fee from your credit card or debit card on or after the day you make an order for a course. Credit or debit card details are collected over a secure link; and
      3. If you choose to pay by selecting the “invoice my employer” link, this will only be accepted by Kaplan Financial if your employer has provided authorisation and has approved credit terms with Kaplan Financial and Kaplan Financial will review your order and invoice your employer directly.
    7. If you are booking a course by telephone, fax, email or post:
      1. The course fee is either set out in the enrolment form and/or will be notified to you by a Kaplan Financial customer representative;
      2. If you choose for payment of the course fee to be made by invoicing your employer, this will only be accepted by Kaplan Financial if your employer has provided authorisation and has approved credit terms with Kaplan Financial and Kaplan Financial will review your order and invoice your employer directly (see g below). If credit terms are not approved, a proforma invoice will be raised. Requests for credit will only be acknowledged if the request is received in writing with authorisation from your employer and if we accept such request.
      3. If you are paying the course fee, payment is due immediately by either credit or debit card or cheque.
    8. Where you choose to invoice your employer for the payment of the course fee, the following additional terms will apply:
      1. Upon receiving your booking of a course, Kaplan Financial will send an invoice to your employer within 3-5 working days;
      2. Full payment in cleared funds of the course fee will be due from your employer within 30 days from the date of the invoice;
      3. Payment is due immediately if booking is made less than 30 days before the course start date and/or the start of the exam period your course relates to; and
      4. The employer is fully responsible for the payment of amounts due in all circumstances (including government funded courses where employer contributions are required and for any trainee who is terminated from employment or if a course is cancelled). Kaplan Financial reserves the right to dismiss any student at any time for non-payment of fees or other amounts due.
    9. Dishonoured cheques will result in a charge by Kaplan Financial of £25 to cover administration and bank charges, as well as the risk of admission to study being refused. Persistent offenders may be reported to their relevant professional body for unprofessional conduct.
    10. Kaplan Financial reserves the right from time to time to change the course fee. In the unlikely event that due to a technical error, the amount of the course fee displayed on the website or on the enrolment form is incorrect, Kaplan Financial will notify you as soon as it reasonably can.
    11. The provision of the course is contingent upon Kaplan Financial having received cleared funds from you or your employer (if you select to invoice your employer) in respect of the course fee for the relevant course. Without prejudice to Kaplan Financial’s rights and remedies under these terms and conditions, if any sum payable is not paid on or before the due date (being the date the course is booked if you are responsible for paying the course fee or within 30 days from the date of the invoice if your employer is responsible for paying the course fee (subject as provided in g iii above)), Kaplan Financial reserves the right, forthwith and at Kaplan Financial’s sole discretion, to suspend the provision to you of the relevant course and/to withdraw visa support.
    12. Kaplan Financial and Kaplan Publishing Limited reserve the right to charge interest at 10% per annum on overdue amounts.
    13. Unless specified, All course fees exclude examination entry fees, which are payable as a separate fee by the student to the institute for paper-based examinations or direct to Kaplan Financial at the time of booking (a separate administration fee will also be charged by Kaplan Financial to process the booking) for computer based, e-assessments, exams, tests, assessments and e-projects; amounts payable to the professional body for student registration and exemptions.
    14. All computer based assessment, examination and e-project fees are non-refundable and non-transferrable. Such fees will be lost if a student does not attend their scheduled assessment, examination or e-project sitting. These fees include disbursements payable to the relevant examining body and a handling fee charged by Kaplan Financial.
      Bookings of such assessment, examination and e-project sittings must be made at least five (5) working days before the chosen sitting date. Such bookings cannot be confirmed unless Kaplan Financial has received the student’s Institute registration number, date of birth and full payment. Should a student wish to reschedule their assessment, examination or e-project sitting, a minimum of five (5) working days notice must be given before the date of the applicable assessment, examination or sitting. Kaplan Financial reserves the right to change advertised assessment, examination and e--project dates, times and locations. If a student cannot attend on the revised date, a full refund will be made of the applicable assessment, examination or e-project fees so paid.
    15. Any refund made by Kaplan Financial in accordance with our terms and conditions will be paid to the original payor.
    16. All deposits received are for the sole purpose of reserving a course place.
    17. Funds received but not utilised or refunded in accordance with our terms and conditions will be forfeited to Kaplan Financial.
  2. Funded courses
    1. Where Kaplan Financial receives funding from a UK Government agency through an apprenticeship programme or otherwise with respect to particular courses for particular students (e.g. Kaplan Vocational Training, AAT CIMA Certificate or FIA), then fees will not be payable by the relevant students for such courses.
    2. AAT students should ensure that they advise the AAT at which Kaplan Financial Approved Assessment Centre they are studying.
    3. Further terms and conditions are applicable to apprenticeships and these will be discussed prior to or at the sign up meeting with the learner and employer. A copy of the documents can be provided in advance, on request.
    4. If a government funded student is signed off as a ‘Leaver Non Achiever’ (e.g. because they no longer comply with the funding rules) they are no longer entitled to attend lessons (either in the classroom or Live Online) or to have access to Kaplan Financial resources (including MyKaplan, recordings of live online lectures and the Kaplan Live Online Community website).
    5. Any employer contributions made with respect to AAT or other governmental funded students are non-refundable.
    6. All government funded students completing an apprenticeship programme are required to successfully complete Functional Skills qualifications in Maths and English, at the appropriate level for that framework, unless they are exempt (further details of exemptions will be provided prior to or at the sign up meeting). Failure to pass these Functional Skills qualifications will result in the apprenticeship not being awarded.
  3. Advanced Learning Loans

    The UK Government has introduced Advanced Learning Loans to help selected UK learners in further education, aged 24 and over, pay the college or training organisation fee. For further information on 24+ Advanced Learning Loans go to: http://nationalcareersservice.direct.gov.uk/advancedlearningloans

    It is important you consider your own circumstances and look into all options. You can access free impartial money advice from The Money Advice Service at http://moneyadviceservice.org.uk

    Selected Kaplan courses are eligible for Advanced Learning Loans, as specified by the UK Government. These currently include: AAT Level 2, AAT Level 3, AAT Level 4 and CIMA Certificate Level. You must enrol on a full level in order to apply for a loan; you cannot apply for a loan for an individual course or paper.

    If you decide to fund all or part of your Accounting Qualification with a 24+ Advanced Learning Loan you should:

    1. Contact Kaplan for a quote. This figure will cover the courses, associated study materials, VAT and a Kaplan administration fee of £150. Postage fees will also apply if you select distance learning or live online courses. You can additionally opt to include Kaplan computer based assessment fees in your quote.
    2. Apply online to Student Finance England (SFE) or download an application form at http://nationalcareersservice.direct.gov.uk/advancedlearningloans The minimum loan amount you can apply for is £300. The maximum loan amount is based on maximum figures set by the Government depending on the qualification. If the total Kaplan fee quoted is more than the Government maximum, you will have to pay the difference to Kaplan yourself.
    3. SFE will process your application and write to you to confirm if your application has been successful.
    4. If successful, you should complete a course enrolment form and send this to Kaplan with a copy of your confirmation letter from SFE. Kaplan will verify the information with SFE and enrol you on the courses.
    5. SFE will pay the loan for your fee directly to Kaplan.
    6. You will need to meet any terms and conditions of the loan as stated directly to you by SFE. Kaplan is not responsible for SFE terms and conditions. Kaplan may be required to provide SFE with information on your course and exam progress so SFE can ascertain whether terms and conditions have been met.
  4. Study materials
    1. All study materials, whether in written or electronic format, are supplied by Kaplan Publishing Limited (Registered Office: Ground Floor, Palace House, 3 Cathedral Street, London, SE1 9DE. registered in England No. 5728180). ICAEW study materials are supplied by Gillards Worldwide Warehousing and Distribution Limited (Registered Office: Trident Works, Marsh Lane, Temple Cload, Bristol, BS39 5AZ, registered in England No: 02007688).
    2. Where study materials are supplied in conjunction with a course, they are included in the fees quoted and Kaplan Financial acts as agent for Kaplan Publishing Limited in collecting amounts payable to such company. For ICAEW material Kaplan Financial acts as agent for Gillards Worldwide Warehousing and Distribution Ltd in collecting amounts payable to such company. Any queries regarding any such study materials should be addressed to Kaplan Financial on behalf of Kaplan Publishing Limited or Gillards Worldwide Warehousing Limited.
    3. Such study materials will be of satisfactory quality but we do not warrant that they will be free of error.
  5. Change of tutors, courses dates and locations - Kaplan Financial reserves the right to change course dates, cancel courses, change tutors and locations from the published timetables at its discretion.
  6. Courses are not transferable between students - This applies to all classroom, Live Online, online and distance learning courses.
  7. Exams and exam results - Terms of enrolment on a Kaplan Financial course include your agreeing to Kaplan Financial obtaining your exam results from the relevant professional body. You are able to opt out of this by notifying the relevant professional body. However, visa students must not opt out as this information is a condition of our visa support.
    Students attending computer based assessment, examination or e-project sittings must arrive at the applicable Kaplan Financial examination centre at least 30 minutes before the assessment, examination or e-project starts. A valid form of photographic identification (such as a current passport or driving licence) must be brought. Students will not be able to sit the applicable assessment, examination or e-project without this evidence. It is also the responsibility of such students to bring their own calculators for AAT and ACCA exams.
  8. All courses are non-residential unless specified otherwise - Kaplan Financial will, if requested, assist by providing a list of suitable accommodation for non-residential courses but it is students' responsibility to make their own accommodation arrangements.
  9. Student conduct - Students are expected to conduct themselves at all times in a manner which demonstrates respect for Kaplan Financial and its staff, fellow students and property. Breaches of the Student Code of Conduct and/or Kaplan Wi-Fi Policy (available below and on the website) can amount to gross misconduct, which may lead to expulsion from study (without refund).
  10. Governing law - Students’ arrangements with Kaplan Financial and Kaplan Publishing Limited are governed by English law and you submit to the exclusive jurisdiction of the English courts.
  11. Intellectual property
    1. All intellectual property rights (including, but not limited to, copyright) in any course materials or other learning materials made available in connection with a course belong to Kaplan Financial or the applicable other Kaplan group company.
    2. The student or other customer is only granted a non-transferrable, non-exclusive license to use the applicable such materials in a personal capacity in connection with study by such person on the applicable course and this license will terminate upon termination of study on such course.
    3. Students and other customers confirm that they will only use such materials for their own such educational purposes and will not, without Kaplan Financial or the applicable other Kaplan group company’s prior written consent, copy, make available, retransmit, reproduce, sell, license, distribute, publish, broadcast or otherwise circulate such materials other than in connection with the use permitted pursuant to this paragraph c by such persons (but not any third parties). Students and customers also confirm that they will indemnify Kaplan Financial or the applicable other Kaplan group company in respect of any infringement of any such intellectual property rights arising as a result of such student or customer’s use in breach of the foregoing requirements.
    4. Online course and MyKaplan usernames and passwords are for personal use only and should not be passed to anyone else. You should protect your log-in information at all times.
    5. MyKaplan resources will be available (if applicable to your course) on your account for a limited period. The expiry date of your MyKaplan content will be shown online.
    6. Documents and resources on MyKaplan are for your personal use only and should not be reproduced, stored in a retrieval system or transmitted, in any form or by any other means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Kaplan Financial or the applicable other Kaplan group company.
  12. System requirements – It is your responsibility to check that the computer you plan to use to access your MyKaplan account and/or online course is compatible with the minimum specification requirement for operating MyKaplan and/or using our websites. This information can be found at http://mykaplansupport.co.uk/page/system-requirements. You confirm that Kaplan Financial will not be held responsible for any technical problems encountered following the purchase of a course granting you access to MyKaplan and/or our websites.
  13. Modifications to content of existing courses or technology enhancements - Kaplan Financial may from time to time make modifications, enhancements or issue clarifications (for example, to clarify ambiguous regulatory drafting) to audiovisual, interactive or written courses. Access to such changes will be free of charge to the extent that such changes relate to the course purchased by you at the applicable time.
  14. Course updates
    1. From time to time certain courses and/or study materials may be superseded by new legislation, new syllabi or the issue of new regulations. If this arises then Kaplan Financial may produce courses covering the new material.
    2. For the avoidance of doubt, purchase of a current course does not as part of the original purchase price entitle access to future revised courses and further amounts may be due.
  15. Data protection - Please refer to our privacy policy contained on this website for details of how we use the information which Kaplan Financial and other Kaplan group companies collect from you.
  16. Disruption of online access/technical support
    1. Kaplan Financial will not be responsible to you for any delay or disruptions to your access to material as a result of any of the following:
      1. Operation of the internet and worldwide web (including, but not limited to, the effect of viruses);
      2. Firewall restrictions which may have been placed on your network or the computer you are using to gain access to online study; or
      3. The failure of telecommunications links or equipment or browser issues.
    2. Kaplan Financial accept only the following obligations detailed below to provide technical and content support in connection with applicable courses.
    3. If a fault is reported to Kaplan Financial reasonable endeavours will be used to provide a solution but we do not guarantee that the support provided will resolve your technical problems. If technical advice is provided by Kaplan Financial then Kaplan Financial does not accept any responsibility for any problems which arise if you do not ensure that such advice is followed strictly. Technical support advice is provided at your own risk.
    4. Kaplan Financial is not obliged to provide any technical support in relation to use of any free demonstrations available on Kaplan Financial’s website but may elect to offer such support in its sole discretion.
    5. Periods of downtime may be required in respect of Kaplan Financial and Kaplan group’s information technology infrastructure (for example, the website or any sites used to host online materials). Technical support may not be available at such time. The Kaplan group will not have any liability with respect to any such periods of unavailability.
    6. Kaplan Financial cannot guarantee uninterrupted unavailability of online learning resources. In particular, the right is reserved to suspend access to the website or MyKaplan or any other online resources for the purpose of scheduled or emergency maintenance, repairs and upgrades or to improve performance and functionality.
    7. Kaplan Financial is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment or software, failure of any email or online application to be received on account of technical problems or traffic congestion on the internet, telephone lines or at any web site, or any combination of these, including any injury or damage to a student’s or other customer’s or any other person’s computer or mobile telephone related to or resulting from participation or downloading any materials.
  17. Disclaimers and limitation of liability
    1. You are responsible for verifying that the course selected by you will meet any specific requirements which you may have and will meet your needs. Kaplan Financial does not assume responsibility for this choice, nor does it make any commitment to you that any particular result will be obtained from completion of the course and/or use of the study materials.
    2. Liability of Kaplan Financial and Kaplan Publishing Limited for losses arising from their negligence (except in the case of liability for death or personal injury), breach of contract or otherwise will be limited to the full amounts paid by the relevant student for the particular course and/or study materials. Such companies will have no liability for indirect or consequential loss or damage.
    3. Without prejudice to paragraphs a and b above and d and e below, while Kaplan Financial endeavours to ensure that the information on the Kaplan Financial website is correct, we do not warrant the accuracy and completeness of the material on the site or in any corporate brochures or prospectuses. We may make changes to the material on the site or to the products and prices described in it at any time without notice, although we will provide notice of substantive changes to the Kaplan Financial Privacy Policy. The material on the site is provided “as is,” without any conditions, warranties, or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Kaplan Financial site is provided on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to the Kaplan Financial site.
    4. Kaplan Financial and any of our group companies, and their officers, directors, employees, shareholders or agents of any kind, exclude all liability and responsibility for any amount or kind of loss or damage that may result to students or any third party (including, without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Kaplan Financial site in any way or in connection with the use, inability to use or the results of use of the Kaplan Financial site, any web sites linked to the Kaplan Financial site, or the material on such web sites, including, but not limited to, loss or damage due to viruses that may infect computer equipment, software, data, or other property on account of access to, use of, or browsing the Kaplan Financial site or downloading of any material from the Kaplan Financial site or any web sites linked to the Kaplan Financial site. If your use of the material on the Kaplan Financial site results in the need for servicing, repair or correction of equipment, software, or data, you assume all costs thereof.
    5. All representations, warranties and/or terms and/or commitments not expressly specified in the applicable terms and conditions (whether implied by law, conduct, statute or otherwise) are hereby excluded to the maximum extent permitted by law.
    6. Nothing in this legal notice will exclude or limit our liability for: (a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or (b) fraud; or (c) any liability that cannot be excluded or limited under applicable law.
  18. Student code of conduct (SCC) - Click here to download the Kaplan Financial code of conduct.
  19. Complaints procedure - Click here for our Complaints Policy.
    Click here for our Student Complaints procedure.
    If, once you have read the policy, you wish to make a formal complaint, please do so using our Complaints form.
  20. Student disciplinary procedure - Click here for information about our student disciplinary procedure.
  21. Kaplan wi-fi policy - Click here for information about our wi-fi policy.
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    Full terms and conditions of the Lifetime Pass Guarantee and the qualifications it applies to can be found here.

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