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General conditions – these apply to all courses

Payment terms

  • During the booking process, please note that Kaplan can only accept orders from students with an address based in Malaysia, Brunei, Cambodia, East Timor, Indonesia, Laos, Myanmar, Philippines,  Singapore, Thailand and Vietnam. Enrolments from other countries will be rejected. Enrolment on a course, together with the payment of the required deposit, creates a binding agreement to follow the particular course and to pay the full fees for it. A student declares that the information supplied on the enrolment form or otherwise in connection with their application is complete and correct and that the giving of false or incomplete information may lead to the refusal of the application or suspension or expulsion from the course (without refund) and/or, as applicable, withdrawal of visa support.
  • Kaplan Financial acts as agent for Kaplan Publishing in collecting payments for any study materials supplied (except where stated otherwise).
  • The course fee for any course at any given time will be as displayed on the website, timetable and/or enrolment form. Course fees are quoted in Malaysian Ringgits.
  • If you are booking a course over the internet:
  1. The course fee is shown prior to completion of the online transaction;
  2. When you pay for your order online to indicate that you will pay Kaplan Financial the course fee, Kaplan Financial will debit the course fee from your credit card or debit card on or after the day you make an order for a course. Credit or debit card details are collected over a secure link
  3. If you are paying the course fee, payment is due immediately by either credit or debit card or cheque.
  • Kaplan Financial reserves the right from time to time to change the course fee. In the unlikely event that due to a technical error, the amount of the course fee displayed on the website or on the enrolment form is incorrect, Kaplan Financial will notify you as soon as it reasonably can.
  • The provision of the course is contingent upon Kaplan Financial having received cleared funds from you or your employer (if you select to invoice your employer) in respect of the course fee for the relevant course. Without prejudice to Kaplan Financial’s rights and remedies under these terms and conditions, if any sum payable is not paid on or before the due date (being the date the course is booked if you are responsible for paying the course fee or within 30 days from the date of the invoice if your employer is responsible for paying the course fee (subject as provided in g iii above)), Kaplan Financial reserves the right, forthwith and at Kaplan Financial’s sole discretion, to suspend the provision to you of the relevant course and/to withdraw visa support.
  • Kaplan Financial and Kaplan Publishing Limited reserve the right to charge interest at 10% per annum on overdue amounts.
  • Unless specified, All course fees exclude examination entry fees, which are payable as a separate fee by the student to the institute for paper-based examinations or direct to Kaplan Financial at the time of booking (a separate administration fee will also be charged by Kaplan Financial to process the booking) for computer based, e-assessments, exams, tests, assessments and e-projects; amounts payable to the professional body for student registration and exemptions.
  • Any refund made by Kaplan Financial in accordance with our terms and conditions will be paid to the original payor.
  • Funds received but not utilised or refunded in accordance with our terms and conditions will be forfeited to Kaplan Financial.

Study materials

  • All study materials, whether in written or electronic format, are supplied by Kaplan Publishing Limited (Registered Office: Ground Floor, Palace House, 3 Cathedral Street, London, SE1 9DE. registered in England No. 5728180). ICAEW study materials are supplied by Gillards Worldwide Warehousing and Distribution Limited (Registered Office: Trident Works, Marsh Lane, Temple Cload, Bristol, BS39 5AZ, registered in England No: 02007688).
  • Where study materials are supplied in conjunction with a course, they are included in the fees quoted and Kaplan Financial acts as agent for Kaplan Publishing Limited in collecting amounts payable to such company. For ICAEW material Kaplan Financial acts as agent for Gillards Worldwide Warehousing and Distribution Ltd in collecting amounts payable to such company. Any queries regarding any such study materials should be addressed to Kaplan Financial on behalf of Kaplan Publishing Limited or Gillards Worldwide Warehousing Limited.
  • Such study materials will be of satisfactory quality but we do not warrant that they will be free of error.

2) Change of tutors, courses dates and locations - Kaplan Financial reserves the right to change course dates, cancel courses, change tutors and locations from the published timetables at its discretion.

3) Courses are not transferable between students - This applies to all Live Online, On Demand and Distance learning courses.

4) Exams and exam results - Terms of enrolment on a Kaplan Financial course include your agreeing to Kaplan Financial obtaining your exam results from the relevant professional body. You are able to opt out of this by notifying the relevant professional body.

5) Student conduct - Students are expected to conduct themselves at all times in a manner which demonstrates respect for Kaplan Financial and its staff, fellow students and property. Breaches of the Student Code of Conduct can amount to gross misconduct, which may lead to expulsion from study (without refund).

6) Governing law - Students’ arrangements with Kaplan Financial and Kaplan Publishing Limited are governed by English law and you submit to the exclusive jurisdiction of the English courts.

7) Intellectual property

  • All intellectual property rights (including, but not limited to, copyright) in any course materials or other learning materials made available in connection with a course belong to Kaplan Financial or the applicable other Kaplan group company.
  • The student or other customer is only granted a non-transferrable, non-exclusive license to use the applicable such materials in a personal capacity in connection with study by such person on the applicable course and this license will terminate upon termination of study on such course.
  • Students and other customers confirm that they will only use such materials for their own educational purposes and will not, without Kaplan Financial or the applicable other Kaplan group company’s prior written consent, copy, make available, retransmit, reproduce, sell, license, distribute, publish, broadcast or otherwise circulate such materials other than in connection with the use permitted pursuant to this paragraph c by such persons (but not any third parties). Students and customers also confirm that they will indemnify Kaplan Financial or the applicable other Kaplan group company in respect of any infringement of any such intellectual property rights arising as a result of such student or customer’s use in breach of the foregoing requirements.
  • Online course and MyKaplan usernames and passwords are for personal use only and should not be passed to anyone else. You should protect your log-in information at all times.
  • MyKaplan resources will be available (if applicable to your course) on your account for a limited period.



Access Duration

Live Online, On Demand, Distance Learning

ACCA Applied Skills (except LW), CIMA Case Study, ACCA Foundations , ICAEW Professional, ICAEW Advanced

6 months after selected exam month

Live Online

ACCA Applied Knowledge and LW

3 months after last course date

Live Online

ICAEW Certificate/CFAB

6 months after last course date

On Demand

CIMA Cert BA, CIMA Professional OT’s

6 months after enrolment

On Demand


12 months after enrolment

Distance Learning

ACCA Applied Knowledge and LW, CIMA Certificate BA, CIMA Professional OTs, ACCA Foundations, ICAEW


12 months after enrolment

Distance Learning

AAT Foundation, Advanced, Professional qualifications

18 months after enrolment

  • Documents and resources on MyKaplan are for your personal use only and should not be reproduced, stored in a retrieval system or transmitted in any form or by any other means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Kaplan Financial or the applicable other Kaplan group company.

8) System requirements – It is your responsibility to check that the computer you plan to use to access your MyKaplan account and/or online course is compatible with the minimum specification requirement for operating MyKaplan and/or using our websites. This information can be found at You confirm that Kaplan Financial will not be held responsible for any technical problems encountered following the purchase of a course granting you access to MyKaplan and/or our websites.

9) Modifications to content of existing courses or technology enhancements - Kaplan Financial may from time to time make modifications, enhancements or issue clarifications (for example, to clarify ambiguous regulatory drafting) to audiovisual, interactive or written courses. Access to such changes will be free of charge to the extent that such changes relate to the course purchased by you at the applicable time.

10) Course updates

  • From time to time certain courses and/or study materials may be superseded by new legislation, new syllabi or the issue of new regulations. If this arises then Kaplan Financial may produce courses covering the new material.
  • For the avoidance of doubt, the purchase of a current course does not as part of the original purchase price entitle access to future revised courses and further amounts may be due.

11) Data protection - Please refer to our privacy policy contained on this website for details of how we use the information which Kaplan Financial and other Kaplan group companies collect from you.

12) Disruption of online access/technical support

  • Kaplan Financial will not be responsible to you for any delay or disruptions to your access to material as a result of any of the following:
  1. Operation of the internet and worldwide web (including, but not limited to, the effect of viruses);
  2. Firewall restrictions which may have been placed on your network or the computer you are using to gain access to online study; or
  3. The failure of telecommunications links or equipment or browser issues.
  • Kaplan Financial accept only the following obligations detailed below to provide technical and content support in connection with applicable courses.
  • If a fault is reported to Kaplan Financial reasonable endeavours will be used to provide a solution but we do not guarantee that the support provided will resolve your technical problems. If technical advice is provided by Kaplan Financial then Kaplan Financial does not accept any responsibility for any problems which arise if you do not ensure that such advice is followed strictly. Technical support advice is provided at your own risk.
  • Kaplan Financial is not obliged to provide any technical support in relation to the use of any free demonstrations available on Kaplan Financial’s website but may elect to offer such support in its sole discretion.
  • Periods of downtime may be required in respect of Kaplan Financial and Kaplan group’s information technology infrastructure (for example, the website or any sites used to host online materials). Technical support may not be available at such time. The Kaplan group will not have any liability with respect to any such periods of unavailability.
  • Kaplan Financial cannot guarantee uninterrupted unavailability of online learning resources. In particular, the right is reserved to suspend access to the website or MyKaplan or any other online resources for the purpose of scheduled or emergency maintenance, repairs and upgrades or to improve performance and functionality.
  • Kaplan Financial is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment or software, failure of any email or online application to be received on account of technical problems or traffic congestion on the internet, telephone lines or at any web site, or any combination of these, including any injury or damage to a student’s or other customer’s or any other person’s computer or mobile telephone related to or resulting from participation or downloading any materials.

13) Disclaimers and limitation of liability

  • You are responsible for verifying that the course selected by you will meet any specific requirements which you may have and will meet your needs. Kaplan Financial does not assume responsibility for this choice, nor does it make any commitment to you that any particular result will be obtained from completion of the course and/or use of the study materials.
  • Liability of Kaplan Financial and Kaplan Publishing Limited for losses arising from their negligence (except in the case of liability for death or personal injury), breach of contract or otherwise will be limited to the full amounts paid by the relevant student for the particular course and/or study materials. Such companies will have no liability for indirect or consequential loss or damage.
  • Without prejudice to paragraphs a and b above and d and e below, while Kaplan Financial endeavours to ensure that the information on the Kaplan Financial website is correct, we do not warrant the accuracy and completeness of the material on the site or in any corporate brochures or prospectuses. We may make changes to the material on the site or to the products and prices described in it at any time without notice, although we will provide notice of substantive changes to the Kaplan Financial Privacy Policy. The material on the site is provided “as is,” without any conditions, warranties, or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Kaplan Financial site is provided on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to the Kaplan Financial site.
  • Kaplan Financial and any of our group companies, and their officers, directors, employees, shareholders or agents of any kind, exclude all liability and responsibility for any amount or kind of loss or damage that may result to students or any third party (including, without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Kaplan Financial site in any way or in connection with the use, inability to use or the results of use of the Kaplan Financial site, any web sites linked to the Kaplan Financial site, or the material on such web sites, including, but not limited to, loss or damage due to viruses that may infect computer equipment, software, data, or other property on account of access to, use of, or browsing the Kaplan Financial site or downloading of any material from the Kaplan Financial site or any web sites linked to the Kaplan Financial site. If your use of the material on the Kaplan Financial site results in the need for servicing, repair or correction of equipment, software, or data, you assume all costs thereof.
  • All representations, warranties and/or terms and/or commitments not expressly specified in the applicable terms and conditions (whether implied by law, conduct, statute or otherwise) are hereby excluded to the maximum extent permitted by law.
  • Nothing in this legal notice will exclude or limit our liability for: (a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or (b) fraud; or (c) any liability that cannot be excluded or limited under applicable law.

14) Student code of conduct (SCC) - Click here to download the Kaplan Financial code of conduct.

15) Complaints procedure -

  1. Click here for our Complaints Policy.
  2. Click here for our Student Complaints procedure.
  3. If, once you have read the policy, you wish to make a formal complaint, please do so using our Complaints form.

16) Student disciplinary procedure - Click here for information about our student disciplinary procedure.



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