The study materials which are included within the distance learning or online course will be despatched in accordance with the following delivery guidelines:
UK: delivery within approximately 3-5 working days of despatch;
Europe: delivery within approximately 5-7 working days of despatch; and
Rest of the World: delivery within approximately 7-10 working days of despatch.
When ordering goods for delivery (other than in the UK), you may be subject to import duties and taxes, which are levied once the goods reach the specified destination. Any additional charges for customs clearance must be borne by you; Kaplan Financial has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when you order study materials from Kaplan Publishing, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Kaplan Financial will refund the cost of study materials sent to you (less postage and packaging) if you return them to Kaplan Publishing Limited, c/o Kaplan Financial Distance Learning, West Gate, 6 Grace Street, Leeds, LS1 2RP within 14 days of receipt in a re-saleable condition (for CDs this means with the security seal intact). You must obtain proof of postage which you may be required to produce in the event of any query.
You must notify Kaplan Financial of any queries, complaints or short deliveries within 14 days of you receiving the study materials.
Where study materials are supplied by Kaplan Financial Distance Learning otherwise than in conjunction with a course, Kaplan Financial acts as agent for Kaplan Publishing Limited in collecting amounts payable to such company. Any queries regarding any such study materials should be addressed to Kaplan Financial Flexible Learning on behalf of Kaplan Publishing Limited.
No study materials will be despatched to you unless Kaplan Financial has received full payment in cleared funds from you or your employer. Where credit terms have been agreed, no study material will be despatched until authorisation has been received from your employer.
Cancellation and deferral terms
You may defer your distance learning or online course to the next sitting if Kaplan Financial is notified in writing in advance. Written notification should be received no later than two weeks before the start of the exam period for which you have enrolled for. An administration charge of RM 125 will be payable. It may be necessary to purchase new study materials upon recommencement of deferred study. The costs of these are not included in amounts previously paid and will be charged separately.
You may cancel your purchase of a Distance Learning or Live Online course within a period of 14 working days beginning on the day on which your study materials are delivered by the courier. If you notify us after this period you will be charged an administration fee of RM 350
You may cancel your purchase of an online course within a period of 7 working days beginning on the day on which your course confirmation email is sent by Kaplan Financial.
If you have chosen to pay the course fee, Kaplan Financial will credit the course fee to the credit or debit card (which you used to pay the course fee) as appropriate within 28 days of receiving your notice of cancellation.
You may cancel your by emailed firstname.lastname@example.org
Please note that you cannot cancel the tuition element of your distance learning course if you have accessed tutor support. You cannot cancel your purchase of your online course if you have downloaded any of the course material (unless the course materials are faulty) or if you have accessed tutor support. Your statutory rights in the event of receiving faulty goods are not affected.
Kaplan Financial reserves the right to use its discretion to determine whether to make refunds and/or deferrals in exceptional circumstances which fall outside those indicated above and to charge additional fees in any such event.
You accept that once a request to cancel your online or distance learning course has been received, your access to any online materials held on our websites will be revoked.
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