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Terms & Conditions

Kaplan Financial Limited - Registered office: Ground Floor, Palace House, 3 Cathedral Street, London, SE1 9DE.
Principal place of business Ground Floor, Palace House, 3 Cathedral Street, London, SE1 9DE.
Registered in England No. 1028790 ("Kaplan Financial").
Kaplan Professional is a brand name of Kaplan Financial Limited.

Please click on the links below to view our Terms and Conditions

Payment Terms

Courses

Subscription Service

Complaints Procedure

Student Code of Conduct

Student Charter

Disciplinary Procedure

Plagiarism Statement

Pass Guarantee Information

Deferral Policy

 

 

Payment terms

  • During the booking process, please note that Kaplan can only accept orders from students with an address based in Malaysia, Brunei, Cambodia, East Timor, Indonesia, Laos, Myanmar, Philippines,  Singapore, Thailand and Vietnam. Enrolments from other countries will be rejected. Enrolment on a course, together with the payment of the required deposit, creates a binding agreement to follow the particular course and to pay the full fees for it. A student declares that the information supplied on the enrolment form or otherwise in connection with their application is complete and correct and that the giving of false or incomplete information may lead to the refusal of the application or suspension or expulsion from the course (without refund) and/or, as applicable, withdrawal of visa support.
  • Kaplan Financial acts as agent for Kaplan Publishing in collecting payments for any study materials supplied (except where stated otherwise).
  • The course fee for any course at any given time will be as displayed on the website, timetable and/or enrolment form. Course fees are quoted in Malaysian Ringgits.
  • If you are booking a course over the internet:
  1. The course fee is shown prior to completion of the online transaction;
  2. When you pay for your order online to indicate that you will pay Kaplan Financial the course fee, Kaplan Financial will debit the course fee from your credit card or debit card on or after the day you make an order for a course. Credit or debit card details are collected over a secure link
  3. If you are paying the course fee, payment is due immediately by either credit or debit card or cheque.
  • Kaplan Financial reserves the right from time to time to change the course fee. In the unlikely event that due to a technical error, the amount of the course fee displayed on the website or on the enrolment form is incorrect, Kaplan Financial will notify you as soon as it reasonably can.
  • The provision of the course is contingent upon Kaplan Financial having received cleared funds from you or your employer (if you select to invoice your employer) in respect of the course fee for the relevant course. Without prejudice to Kaplan Financial’s rights and remedies under these terms and conditions, if any sum payable is not paid on or before the due date (being the date the course is booked if you are responsible for paying the course fee or within 30 days from the date of the invoice if your employer is responsible for paying the course fee (subject as provided in g iii above)), Kaplan Financial reserves the right, forthwith and at Kaplan Financial’s sole discretion, to suspend the provision to you of the relevant course and/to withdraw visa support.
  • Kaplan Financial and Kaplan Publishing Limited reserve the right to charge interest at 10% per annum on overdue amounts.
  • Unless specified, All course fees exclude examination entry fees, which are payable as a separate fee by the student to the institute for paper-based examinations or direct to Kaplan Financial at the time of booking (a separate administration fee will also be charged by Kaplan Financial to process the booking) for computer based, e-assessments, exams, tests, assessments and e-projects; amounts payable to the professional body for student registration and exemptions.
  • Any refund made by Kaplan Financial in accordance with our terms and conditions will be paid to the original payor.
  • Funds received but not utilised or refunded in accordance with our terms and conditions will be forfeited to Kaplan Financial.

Study materials

  • All study materials, whether in written or electronic format, are supplied by Kaplan Publishing Limited (Registered Office: Ground Floor, Palace House, 3 Cathedral Street, London, SE1 9DE. registered in England No. 5728180). ICAEW study materials are supplied by Gillards Worldwide Warehousing and Distribution Limited (Registered Office: Trident Works, Marsh Lane, Temple Cload, Bristol, BS39 5AZ, registered in England No: 02007688).
  • Where study materials are supplied in conjunction with a course, they are included in the fees quoted and Kaplan Financial acts as agent for Kaplan Publishing Limited in collecting amounts payable to such company. For ICAEW material Kaplan Financial acts as agent for Gillards Worldwide Warehousing and Distribution Ltd in collecting amounts payable to such company. Any queries regarding any such study materials should be addressed to Kaplan Financial on behalf of Kaplan Publishing Limited or Gillards Worldwide Warehousing Limited.
  • Such study materials will be of satisfactory quality but we do not warrant that they will be free of error.

2) Change of tutors, courses dates and locations - Kaplan Financial reserves the right to change course dates, cancel courses, change tutors and locations from the published timetables at its discretion.

3) Courses are not transferable between students - This applies to all Live Online, On Demand and Distance learning courses.

4) Exams and exam results - Terms of enrolment on a Kaplan Financial course include your agreeing to Kaplan Financial obtaining your exam results from the relevant professional body. You are able to opt out of this by notifying the relevant professional body.

5) Student conduct - Students are expected to conduct themselves at all times in a manner which demonstrates respect for Kaplan Financial and its staff, fellow students and property. Breaches of the Student Code of Conduct can amount to gross misconduct, which may lead to expulsion from study (without refund).

6) Governing law - Students’ arrangements with Kaplan Financial and Kaplan Publishing Limited are governed by English law and you submit to the exclusive jurisdiction of the English courts.

7) Intellectual property

  • All intellectual property rights (including, but not limited to, copyright) in any course materials or other learning materials made available in connection with a course belong to Kaplan Financial or the applicable other Kaplan group company.
  • The student or other customer is only granted a non-transferrable, non-exclusive license to use the applicable such materials in a personal capacity in connection with study by such person on the applicable course and this license will terminate upon termination of study on such course.
  • Students and other customers confirm that they will only use such materials for their own educational purposes and will not, without Kaplan Financial or the applicable other Kaplan group company’s prior written consent, copy, make available, retransmit, reproduce, sell, license, distribute, publish, broadcast or otherwise circulate such materials other than in connection with the use permitted pursuant to this paragraph c by such persons (but not any third parties). Students and customers also confirm that they will indemnify Kaplan Financial or the applicable other Kaplan group company in respect of any infringement of any such intellectual property rights arising as a result of such student or customer’s use in breach of the foregoing requirements.
  • Online course and MyKaplan usernames and passwords are for personal use only and should not be passed to anyone else. You should protect your log-in information at all times.
  • MyKaplan resources will be available (if applicable to your course) on your account for a limited period.

Course

Qualifications

Access Duration

Live Online, On Demand, Distance Learning

ACCA Applied Skills (except LW), CIMA Case Study, ACCA Foundations , ICAEW Professional, ICAEW Advanced

6 months after selected exam month

Live Online

ACCA Applied Knowledge and LW

3 months after last course date

Live Online

ICAEW Certificate/CFAB

6 months after last course date

On Demand

CIMA Cert BA, CIMA Professional OT’s

6 months after enrolment

On Demand

ICAEW

12 months after enrolment

Distance Learning

ACCA Applied Knowledge and LW, CIMA Certificate BA, CIMA Professional OTs, ACCA Foundations, ICAEW

 

12 months after enrolment

Distance Learning

AAT Foundation, Advanced, Professional qualifications

18 months after enrolment

  • Documents and resources on MyKaplan are for your personal use only and should not be reproduced, stored in a retrieval system or transmitted in any form or by any other means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Kaplan Financial or the applicable other Kaplan group company.

8) System requirements – It is your responsibility to check that the computer you plan to use to access your MyKaplan account and/or online course is compatible with the minimum specification requirement for operating MyKaplan and/or using our websites. This information can be found at http://mykaplansupport.co.uk/page/system-requirements. You confirm that Kaplan Financial will not be held responsible for any technical problems encountered following the purchase of a course granting you access to MyKaplan and/or our websites.

9) Modifications to content of existing courses or technology enhancements - Kaplan Financial may from time to time make modifications, enhancements or issue clarifications (for example, to clarify ambiguous regulatory drafting) to audiovisual, interactive or written courses. Access to such changes will be free of charge to the extent that such changes relate to the course purchased by you at the applicable time.

10) Course updates

  • From time to time certain courses and/or study materials may be superseded by new legislation, new syllabi or the issue of new regulations. If this arises then Kaplan Financial may produce courses covering the new material.
  • For the avoidance of doubt, the purchase of a current course does not as part of the original purchase price entitle access to future revised courses and further amounts may be due.

11) Data protection - Please refer to our privacy policy contained on this website for details of how we use the information which Kaplan Financial and other Kaplan group companies collect from you.

12) Disruption of online access/technical support

  • Kaplan Financial will not be responsible to you for any delay or disruptions to your access to material as a result of any of the following:
  1. Operation of the internet and worldwide web (including, but not limited to, the effect of viruses);
  2. Firewall restrictions which may have been placed on your network or the computer you are using to gain access to online study; or
  3. The failure of telecommunications links or equipment or browser issues.
  • Kaplan Financial accept only the following obligations detailed below to provide technical and content support in connection with applicable courses.
  • If a fault is reported to Kaplan Financial reasonable endeavours will be used to provide a solution but we do not guarantee that the support provided will resolve your technical problems. If technical advice is provided by Kaplan Financial then Kaplan Financial does not accept any responsibility for any problems which arise if you do not ensure that such advice is followed strictly. Technical support advice is provided at your own risk.
  • Kaplan Financial is not obliged to provide any technical support in relation to the use of any free demonstrations available on Kaplan Financial’s website but may elect to offer such support in its sole discretion.
  • Periods of downtime may be required in respect of Kaplan Financial and Kaplan group’s information technology infrastructure (for example, the website or any sites used to host online materials). Technical support may not be available at such time. The Kaplan group will not have any liability with respect to any such periods of unavailability.
  • Kaplan Financial cannot guarantee uninterrupted unavailability of online learning resources. In particular, the right is reserved to suspend access to the website or MyKaplan or any other online resources for the purpose of scheduled or emergency maintenance, repairs and upgrades or to improve performance and functionality.
  • Kaplan Financial is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment or software, failure of any email or online application to be received on account of technical problems or traffic congestion on the internet, telephone lines or at any web site, or any combination of these, including any injury or damage to a student’s or other customer’s or any other person’s computer or mobile telephone related to or resulting from participation or downloading any materials.

13) Disclaimers and limitation of liability

  • You are responsible for verifying that the course selected by you will meet any specific requirements which you may have and will meet your needs. Kaplan Financial does not assume responsibility for this choice, nor does it make any commitment to you that any particular result will be obtained from completion of the course and/or use of the study materials.
  • Liability of Kaplan Financial and Kaplan Publishing Limited for losses arising from their negligence (except in the case of liability for death or personal injury), breach of contract or otherwise will be limited to the full amounts paid by the relevant student for the particular course and/or study materials. Such companies will have no liability for indirect or consequential loss or damage.
  • Without prejudice to paragraphs a and b above and d and e below, while Kaplan Financial endeavours to ensure that the information on the Kaplan Financial website is correct, we do not warrant the accuracy and completeness of the material on the site or in any corporate brochures or prospectuses. We may make changes to the material on the site or to the products and prices described in it at any time without notice, although we will provide notice of substantive changes to the Kaplan Financial Privacy Policy. The material on the site is provided “as is,” without any conditions, warranties, or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Kaplan Financial site is provided on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to the Kaplan Financial site.
  • Kaplan Financial and any of our group companies, and their officers, directors, employees, shareholders or agents of any kind, exclude all liability and responsibility for any amount or kind of loss or damage that may result to students or any third party (including, without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Kaplan Financial site in any way or in connection with the use, inability to use or the results of use of the Kaplan Financial site, any web sites linked to the Kaplan Financial site, or the material on such web sites, including, but not limited to, loss or damage due to viruses that may infect computer equipment, software, data, or other property on account of access to, use of, or browsing the Kaplan Financial site or downloading of any material from the Kaplan Financial site or any web sites linked to the Kaplan Financial site. If your use of the material on the Kaplan Financial site results in the need for servicing, repair or correction of equipment, software, or data, you assume all costs thereof.
  • All representations, warranties and/or terms and/or commitments not expressly specified in the applicable terms and conditions (whether implied by law, conduct, statute or otherwise) are hereby excluded to the maximum extent permitted by law.
  • Nothing in this legal notice will exclude or limit our liability for: (a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or (b) fraud; or (c) any liability that cannot be excluded or limited under applicable law.

14) Student code of conduct (SCC) - Click here to download the Kaplan Financial code of conduct.

15) Complaints procedure -

  1. Click here for our Complaints Policy.
  2. Click here for our Student Complaints procedure.
  3. If, once you have read the policy, you wish to make a formal complaint, please do so using our Complaints form.

16) Student disciplinary procedure - Click here for information about our student disciplinary procedure.

Courses

  • Live Online course enrolments - All enrolments must be accompanied by payment in full.
  • Course reports - If an employer is paying for a student's participation in a course, that employer may be sent the relevant student's test results and progress and attendance records (where applicable).
  • Deferral - Where the full amount has been paid, an enrolment can be deferred for one relevant sitting, or up to 12 months for AAT trainees (subject to availability), provided Kaplan Financial receives written notice within 14 days after the date of enrolment. An administration charge of RM125 per course will be charged by Kaplan Financial at the time of deferral. No refunds will be made and amounts paid for courses will be carried forward accordingly. It may be necessary to purchase new course materials upon recommencement of deferred study. These are not included in amounts previously paid and will be invoiced separately.
  • Course cancellation - A course cancellation requires that written notification be received by Kaplan Financial within 14 days after the date of enrolment. A cancellation charge of £100 per course will be charged by Kaplan Financial at the time of cancellation. Full course fees will be payable if less than 2 weeks' notice is given and no refunds will be made in such circumstances. Refunds are not available for any amounts paid for study materials, where the materials have been supplied to the student.
  • Refunds - Kaplan Financial reserves the right to use its discretion to determine whether to make refunds in particular instances which fall outside paragraph 48 above.
  • Study materials

The study materials which are included within the Live Online course will be despatched in accordance with the following delivery guidelines:

  1. UK: delivery within approximately 3-5 working days of despatch;
  2. Europe: delivery within approximately 5-7 working days of despatch; and
  3. Rest of the World: delivery within approximately 7-10 working days of despatch.
  • When ordering goods for delivery (other than in the UK), you may be subject to import duties and taxes, which are levied once the goods reach the specified destination. Any additional charges for customs clearance must be borne by you; Kaplan Financial has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when you order study material from Kaplan Publishing, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
  • You must notify Kaplan Financial of any queries, complaints or short deliveries within 14 days of you receiving the study materials.
  • No study materials will be despatched to you by Kaplan Publishing unless Kaplan Financial has received full payment in cleared funds from you or your employer. Where credit terms have been agreed, no study material will be despatched until authorisation has been received from your employer.

Subscription Service

Free Trial Period

  1. You are eligible for a free trial before you purchase a course with Kaplan. This will give you access to all the content and resources available to Kaplan students.
  2. Once the trial has expired after 5 days you will no longer have access to the content provided by Kaplan. To continue using the resources available students must then enrol using one of the subscription models available.
  3. The free trial period cannot be extended unless due to extenuating circumstances.

Enrolment

  1. To enroll on a Kaplan course you need to fill in the online form via our website. After submitting the form you are formally accepting these terms and conditions.
  2. You acknowledge the fact that it is your sole responsibility to get registered and/or become a member of the relevant professional accountancy body for your course as required. Kaplan can advise but it is the student's responsibility to organise this themselves.
  3. By enrolling on a Kaplan course, you hereby give Kaplan permission to share your ACCA student number with the ACCA for the purpose of the ACCA result service. You also give permission to the ACCA to share your exam results with Kaplan. These details will not be shared with any third party.
  4. No hard copy material is provided when using the subscription service. The integrated workbook only will be available in pdf format.

Payment

  1. Depending on which plan you choose (monthly, quarterly or annually) charges will vary. You can place your order directly on our website and pay by debit or credit card. You will be asked for your card details at the checkout where you can pay securely. Your order will then take 48 hours to be completed.
  2. Kaplan will continue to take payment either monthly, quarterly or annually until the student fully cancels the subscription. You will be sent email reminders 1 week before payment is due.
  3. If payment fails a notification email is sent to the student. We will then try to take payment again after 3 days, if it fails again we will attempt after 5 days. Finally, if it still fails after 7 days the subscription will be cancelled and the access will be taken away. As soon as payment is received the course will be made active again.

Membership

  1. The fees will be payable in Malaysian Ringgit.
  2. If a student decides to cancel their subscription, they are not entitled to a refund for any previous months paid (Monthly, Quarterly or Yearly).
  3. If prices increase at any point in the agreement, students will be notified in advance.
  4. The membership will automatically renew unless we are notified otherwise.
  5. If a student decides to cancel the subscription they can do this online via their account or get in touch with our customer services team via email.
  6. If a student decides to upgrade or downgrade the subscription they need to get in touch with our customer services team via email.
  7. Students are responsible for managing their membership account. They can view their subscription details, edit payment details, cancel their subscription and view any past invoices.

Licence of Intellectual Property

We will allow you to use the applicable study materials in a personal capacity for the purposes of studying on the Course. That permission will end when this Contract ends. You agree that you will only use any study materials and/or digital content for study purposes and that you will not copy, make available, transmit, reproduce, sell, licence, distribute, publish or broadcast or otherwise circulate materials.

Ownership of Intellectual Property

All intellectual property rights (including copyright) in a Course or other learning materials belong to us, or another company in the same group of companies as us.

Complaints procedure

Complaint Definition

  1. 'An expression of dissatisfaction with any individual, service or lack of service where a response is reasonably expected, and has not been resolved by an informal approach'.

Introduction

  1. The following describes Kaplan Financial's Customer Complaints Policy. This document will apply to Customers (students/learners and employers) who are dissatisfied with the provision of Kaplan's services and wish to make a formal complaint. The procedure may be used by existing and prospective customers.

Principles

  1. Kaplan constantly seek to improve services and aims, therefore, to deal thoroughly, objectively and fairly with any complaint about business services, and to offer an appropriate remedy to anyone who is adversely affected by a service which fails to meet our standards.
  2. Customers, either individually or collectively, are entitled to raise legitimate complaints and criticisms. Kaplan will not penalise anyone for making a legitimate complaint about College services. This entitlement is balanced by the requirement that the rights are not misused, and that the professional reputation of members of staff are protected. Disciplinary action may be taken if a complaint is shown to be malicious, frivolous, or vexatious.
  3. It is expected that the documentation generated during the complaint procedure will remain confidential and that this will be respected by all parties.
  4. Kaplan cannot deal fully with anonymous complaints, as a personal response would no longer be an option. Kaplan considers those about whom complaints are being made have the right to know the basis of the complaint and what is being claimed. A copy of relevant documentation will be forwarded to the person who is the subject of the complaint. Kaplan will, however, always ensure that the complainant's identity is not disclosed, or implied as the complaint is investigated, without informing the relevant party first.
  5. If the complainant is concerned about revealing their identity, advice may be sought from anyone at the local centre or familiar to the Customer.
  6. Customers are advised to raise the issue informally and ONLY ONCE with the Head of the appropriate Department or any other appropriate individual familiar to the Customer. It is anticipated that the vast majority of complaints will be resolved at this stage. This is the first and preferred method of resolution, without recourse to formal procedures. Informal complaints will be logged by the College at this stage, which will override any further informal approach made by any other individual subsequent to this.

Types of Complaint covered by this policy

  1. This is a single complaints procedure to cover different types of Customer complaint or grievance, which can be used to complain about any service the College provides. The list is not exhaustive, but is likely to fall under the following categories:
  2. The behaviour of another Customer, i.e. student or member of staff
  3. Complaints arising from your educational experience e.g. poor teaching or supervision
  4. Complaints in respect of academic and/or administrative support or other services
  5. Complaints relating to Government Funding will be investigated as per the Skills Funding Agency's procedure - a copy of this can be provided on request

Customer Complaints Procedure

  1. Kaplan's Senior Management team has overall responsibility for the complaints procedure. It monitors the complaints and comments received, and the effectiveness of this procedure in addressing them. Subject to complaints being dealt with on an individual basis, the Senior Management team will review any common causes or patterns of complaints which emerge.
  2. The Complaints Officer is responsible for arranging, recording and ensuring that decisions are conveyed to the Senior Management team. All detailed documentation will be kept confidentially.

Stages of the Procedure

Informal stage

  1. If you are considering making a complaint, you are strongly advised to raise the issue informally with the appropriate Head of Department or member of staff you feel comfortable with. It is anticipated that the vast majority of complaints will be resolved at this stage. Your informal complaint will be logged and you will not be able to use the informal complaint route subsequently through any other individual. This is the preferred method of resolution, without recourse to formal procedures.

Formal stage

  1. If you are unable to resolve your complaint informally, you will need to provide us with details in writing to the Complaints Officer as soon as possible after the events about which you are concerned occurred, normally within fourteen working days. Kaplan may not be able to investigate your complaint properly if you delay.
  2. The information must be submitted on the official complaints form. The online version of the form is available here.
  3. If you are unable to access this form, please contact the Complaints Officer complaints@kaplan.co.uk for an alternative version of the form that can be submitted as a hard copy.
  4. You will need to provide:
  • your name
  • a contact address (and preferably telephone and email address)
  • your programme of study
  • the date on which the problem arose
  • whether anyone else was affected, or saw what happened
  • the response you would like from us
  • any supporting evidence.
  1. Please note that certified copies of documents (e.g. medical certificates) may be requested.
  2. You will receive a confirmation that the complaint has been received.
  3. The investigation will be undertaken by our independent Complaints Officer who will respond within fourteen working days of receiving your complaint, to let you know the outcome of the investigation, and details of any actions to be taken. If Kaplan is unable to do so, you will be informed about how much longer it will take. You, and any individual against whom the complaint is being made, are entitled to submit written evidence to the Complaints Officer in support of your respective positions.
  4. If at any time during this stage, or later, you would like to try to resolve your complaint informally, you can do this by contacting the Complaints Officer.
  5. The possible outcomes of the formal complaint are as follows:
  • Complaint not upheld (if the complaint is felt not to be warranted)
  • Complaint upheld in whole or in part (if the complaint, or part of it, is felt to be fair in any of its elements.
  1.  In the event of a complaint being upheld in whole or in part, recommendations will be made in respect of remedial action required. A response may be required from the individuals concerned, within a set time frame.
  1.  Kaplan will respond by detailing how the complaint has been investigated, the evidence used, the conclusion reached, and, if appropriate, the steps to be taken to resolve the matter. Kaplan may not be able to give you the precise redress you asked for, but you will have an opportunity of saying whether or not you are satisfied with the proposals.

Student Code of Conduct

Purpose and scope

Kaplan is committed to creating a study environment for its customers and staff that is safe and where everyone is treated with dignity and respect. All students should work hard to achieve their study goals and take responsibility for their learning. Kaplan aims for all students to have an enjoyable and successful time with us.

The Code of Conduct explains how we expect students to behave whilst in the Kaplan community in relation to Kaplan staff, students, agents or otherwise.

Expectations

Whilst it is not possible to lay down an exhaustive set of standards, detailed below are general examples which demonstrate the level of conduct Kaplan expect from students:

  1. Treat all Kaplan staff and fellow students, agents or others with respect.
  2. Practise and promote equality.
  3. Keep your tutors informed of any difficulties you may have which affect your course, so that we can support you.
  4. Ensure that all work is your own.

Breaches of Kaplan’s Code of Conduct

If a student fails to achieve the Kaplan expected standards of conduct, their behaviour may be addressed through the Student Disciplinary Procedure.

Gross Misconduct

A serious breach of this code of conduct may constitute gross misconduct and could lead to a disciplinary interview being held and the student’s exclusion from study at Kaplan without any written warnings having been issued previously.

  1. Bullying.
  2. Harassment.
  3. Aggressive and threatening offensive behaviour or language.
  4. Fraud and deceit.
  5. Cheating and plagiarism.
  6. Theft.
  7. Intentional or reckless damage to Kaplan property or student property.
  8. Serious misuse of Kaplan property or equipment.
  9. A criminal offence.

Student Charter

At Kaplan we want you to enjoy your studies and pass your exams. To ensure you have the best opportunity to pass your exams there are a few things you need to do:

  1. Attend all your classes
  2. Complete course assessments/mocks and get them marked
  3. Utilise the features and benefits, including online testing, provided on MyKaplan.

In order to get the most out of your studies with Kaplan, create a friendly study environment and for you to achieve your qualification, we require you to adhere to the guidelines set out in this charter:

Progression

  1. All assessments and mocks (as applicable per qualification/course) should be completed and submitted for marking within the deadlines provided. The more questions you attempt and the more practice and feedback you get, the better the chance of passing.
  2. It is your responsibility to book and attempt exams relevant to all the papers/units/subjects studied.

General

Treat all Kaplan staff and your fellow students with respect at all times.

Disciplinary Procedure

Kaplan’s student disciplinary procedure provides a framework for addressing breaches of the code of conduct are considered to be too frequent or too serious to be dealt with less formally. They have been designed in such a way as to ensure that all students are given access to a fair hearing and that all are relevant facts will be established and considered before final decisions are made.

Investigation

In most cases, the matter will have arisen out of a complaint raised by a fellow student or an employee of Kaplan. In all cases an investigation will take place to determine whether or not it might be necessary to invite the student complained about to attend a disciplinary interview.

Suspension

In cases where the alleged misconduct is serious, and/or it may be detrimental to Kaplan, suspension may need to be considered while the case is being investigated. In such cases the student will be informed of the reason for suspension. Suspension from studies does not constitute a warning for misconduct or removal from study with Kaplan.

Criminal proceedings

Where any member of staff has reason to believe or is informed that a student may have committed a criminal offence, Kaplan will normally refer the matter to the police and may also initiate disciplinary proceedings under this procedure or suspend the student pending the outcome of police enquiries and any charges which may be brought against the student. Where the student has been suspended under this provision, when the results of those enquiries and any criminal proceedings are known, Kaplan reserves the right to recommence disciplinary proceedings. Any Kaplan disciplinary action relating to alleged criminal offences will be based on reasonable belief.

Written warning

Where serious misconduct has occurred, the student may be given a written warning. The student will be informed that further misconduct or failure to meet the standards detailed in the Student Code of Conduct is likely to result in exclusion from studies with Kaplan. Details of written warnings will remain on a student’s file for 12 months from the date of the warning being issued.

Exclusion from Kaplan

Further misconduct after a warning has been issued, gross misconduct, or any other circumstances which Kaplan deem to be of a particularly serious nature may result in exclusion from studies with us. Students who are excluded from studies with Kaplan will not be entitled to any form of refund.

Appeals

A student who has been issued with a written warning or excluded from studies with Kaplan is entitled to appeal against the decision that was made. An appeal must be made in writing within 10 working days of receipt of the warning/exclusion letter. The original decision letter will state to whom the appeal should be made. The manager conducting the appeal may wish to conduct an appeal interview with the student and will notify of the decision in writing.

Third Party Notification

Kaplan reserves the right at any stage to inform the sponsor and the relevant governing body.

Plagiarism Statement

If you are booked onto an ATT,  ACCA LW-AAA, CIMA Case Study, CTA, ICAEW Professional or Advanced course you’ll have the opportunity to submit assessments for marking. Assessments enable you to demonstrate your knowledge & understanding of the paper in addition to tracking your progress. It is in your best interest to submit your own assessment, not to plagiarise anyone else’s work or submit the model answer in lieu of your own.

If you are deemed to have cheated by either submitting the model answer or copying another student then the marker will not mark your paper. The marker will give the assessment a mark of 1. If you have been given a mark of 1 the student services team will email to inform you. If your studies are sponsored by your employer then your manager will be emailed to be made aware that you have been given a mark of 1 and why.

If your studies are sponsored by your employer then your manager will be emailed to be made aware that you have been given a mark of 1 and why.

If you are on a course with the Pass Guarantee (PG) and the assessment you have submitted is part of the PG then your Pass Guarantee will be voided as you hadn’t made a reasonable attempt.

If you would like to appeal against the decision please notify the Student Services team and they will look into this for you.

Pass Guarantee Information

  1. Kaplan Financial Pass Guarantee for courses purchased from 1st December 2016. The terms and conditions of the Kaplan Financial Pass Guarantee which applies to part time Classroom, OnDemand and Live Online, CIMA Professional and AAT courses (individual paper only) are as follows:
  1. Eligibility
  2. The full course programme must be purchased and followed to be eligible for the Pass Guarantee, as detailed below:
  1. AAT AQ2016 Classroom and/or Live Online course;
  2. CIMA Professional: Classroom and/or Live Online and/or OnDemand OT course;
  3. CIMA Professional: Classroom and/or Live Online and/or OnDemand Case Study course.
  1. All amounts due must have been paid in full.
  2. Students must, in order to validate their guarantee, attempt and submit in accordance with the relevant test submission deadlines, the appropriate course assessments and mock exams, as detailed below:
  1. AAT: all tests on MyKaplan must be completed prior to attempting the online mock exam; a minimum of 70% must be subsequently achieved in the online mock exam(s); and the online mock exam must be passed before the real exam is attempted;
  2. CIMA Professional: must have completed all online mock exams.
  1. Classroom Students must attend 100% of the course(s) listed above. It is the student's responsibility to make sure that they sign the attendance register in order to confirm their attendance. Live Online students must complete 100% of the lectures listed above.
  2. Students must attempt the real exam. CIMA Professional Classroom/Live Online, and AAT students must attempt their computerised examination within a maximum of 4 weeks from completion of the Classroom or Live Online course. CIMA Professional and AAT OnDemand students must attempt the exam within 14 weeks of commencing the course.
  3. In the event of a student exam failure, proof of that failure must be provided to Kaplan Financial on application for the Pass Guarantee (PG) course.
  4. The Pass Guarantee does not apply to Distance Learning, resit, exam practice plus, essential or CIMAstudy.com courses. The Pass Guarantee is not transferable.
  5. The Pass Guarantee is subject to availability and may be withdrawn at any time without notice.

Pass Guarantee (PG) Course

  1. In the event of a failure:
  1. an OnDemand student will be entitled to access specialist online resit resources in MyKaplan free of charge for the subject to which the Pass Guarantee applies.
  2. a classroom student will be entitled to attend (where available) a PG classroom or Live Online course or access specialist online resit resources with Kaplan Financial free of charge for the subject to which the Pass Guarantee applies, as detailed below.
  3. a Live Online student will be entitled to attend (where available) a Live Online course or access specialist online resit resources with Kaplan Financial free of charge for the subject to which the Pass Guarantee applies, as detailed below.
  1. AAT: a Live Online or classroom course if one is available at a suitable date in the centre and/or the dedicated online resit resources on MyKapan.
  2. CIMA Professional OT: dedicated online resit resources on MyKaplan;
  3. CIMA Professional Case Study: a Classroom or Live Online Case Study course.
  1. In order to validate the Pass Guarantee, the PG course must be attempted at each subsequent examination sitting, unless specified otherwise below. The Pass Guarantee will expire should an examination sitting be missed.
  1. For CIMA Professional Case Study, the PG course must commence within 4 months of the failed exam;
  2. For AAT, CIMA Professional and OT, the online resit resources must be accessed within 4 weeks of the failed exam;
  3. For AAT, the resit exam must be subsequently reattempted within 1 month of the original exam.
  1. In all cases the Pass Guarantee automatically expires once the exam is passed.
  2. Students must continue to attempt and submit a Mock Exam in line with submission deadlines, where applicable, and achieve the minimum requirements set out in section C above unless specified otherwise below.
  1. AAT students must attempt and pass the resit mock and achieve a minimum of 70%;
  2. CIMA students must attempt all online mock exams for the subjects that they are resitting.
  1. Classroom students must attend/complete 100% of the agreed/booked PG course. It is the student's responsibility to make sure that they sign the attendance register in order to confirm their attendance. Live Online students must complete 100% of the PG course lectures.
  2. Students attending a PG course may, where Kaplan course materials have been updated, or where a new Finance Act is now examinable, be required to purchase new course materials.
  3. To book a Classroom or Live Online course under your pass guarantee, please contact Student Services on +44 (0)161 259 7400.
  1. The terms and conditions of the Kaplan Financial Pass Guarantee for Classroom, Live Online and OnDemand ACCA, CTA, ATT and CIMA Cert BA courses are as follows:
  1. Eligibility
  2. The complete course programme must be purchased as detailed below:
  1. ACCA Applied Knowledge/Foundation Diploma in Accounting and Business: a Classroom or Live Online course; or
  2. ACCA Applied Skills or Strategic Professional: a Classroom and/or Live Online, Tuition, Revision and Question Based (QB) course for the same subject and sitting, or a complete SBL course, or an OnDemand course.
  3. ATT and CTA: a Classroom and/or Live Online, Tuition and Revision course for the same subject and sitting.
  4. CIMA Certificate in Business Accounting: Classroom or Live Online or OnDemand course.
  1. All amounts due must have been paid in full.
  2. A student must make a reasonable attempt at all programmed course tests and mocks.
  1. For ACCA Applied Knowledge/Foundation Diploma in Accounting and Business, a student must attempt their Consolidation Test, Progress Test and Mock online via MyKaplan;
  2. For ACCA Applied Skills and Strategic Professional, a student must attempt their Consolidation Test, Progress Test, Mock and QB questions. Where applicable, scripts must be submitted for marking via MyKaplan in accordance with the relevant submission deadlines provided.
  3. For ACCA Strategic Business Leader, a student must attempt their Mock 1, Mock 2 and Mock 4 questions. Scripts must be submitted for marking via MyKaplan in accordance with the relevant submission deadlines provided.
  4. For ATT and CTA a student must attempt all Course and Mock Exams. Where applicable, scripts must be submitted for marking via MyKaplan in accordance with the relevant submission deadlines provided.
  5. For CIMA Certificate in Business Accounting, a student must attempt their two online mock exams via MyKaplan.
  1. The course must be followed as detailed below:
  1. A Classroom student must attend all the scheduled course dates. It is the student's responsibility to sign the daily course register in order to confirm their attendance;
  2. A Live Online student must attend or fully view all of the course lectures;
  3. An OnDemand student must complete all online modules via MyKaplan.
  1. Students must attempt the real exam.
  1. ACCA Applied Knowledge/Foundation Diploma in Accounting and Business and ACCA LW (F4) students:
  1. Classroom and Live Online students must attempt their computerised examination within 3 weeks of the final date of their course;
  2. OnDemand must attempt their computerised examination within a maximum of 3 weeks from completion of the online mock exam;
  1. ACCA Applied Skills and Strategic Professional students must attempt the scheduled exam sitting for that course.
  2. ATT and CTA students must attempt the scheduled exam sitting for that course.
  3. CIMA Certificate in Business Accounting:
  1. Classroom and Live Online students must attempt their computerised examination within 3 weeks of the final date of their course.
  2. OnDemand students must attempt their computerised examination within 14 weeks of commencing the course.
  1. The Pass Guarantee does not apply to Distance Learning or CIMAstudy.com courses.
  2. Apprentices are not eligible for the Pass Guarantee. For any Apprentice that has failed, Kaplan will provide the apprentice with continued tuition until the end of the agreed Apprenticeship duration, at no extra cost.
  3. The Pass Guarantee is not transferable.
  4. Students who defer a course may still be eligible for the pass guarantee, provided all other conditions have been met.
  5. The Pass Guarantee is subject to availability and may be withdrawn at any time without notice.

  1. In the event of an exam failure
  2. Provided eligibility requirements have been met, a student will be entitled to the following support relating to the subject failed:
  1. Reattendance of a course or part of a course for a Classroom or Live Online student, as detailed below.
  1. A Classroom student will be entitled to attend (where available) a subsequent Classroom or Live Online course free of charge;
  2. A Live Online student will be entitled to attend (where available) a subsequent Live Online course free of charge;
  3. To arrange enrolment on a subsequent course the student must discuss their request with a Learning Coach or Student Services studentservices@kaplan.co.uk +44 (0)161 259 7400 who will advise on what would be best, based on their position.
  4. The latest online materials will be provided via MyKaplan on the new course. New printed materials will not be supplied.
  1. For ACCA, ATT and CTA - an online resit course via MyKaplan for a Classroom, Live Online or OnDemand student, including a diagnostic module and (where applicable) checklist to identify the support needed, with additional online resources including a previously unseen mock. To arrange enrolment on an online resit course the student must discuss their request with Student Services studentservices@kaplan.co.uk +44 (0)161 259 7400 who will arrange enrolment within 3 working days.
  2. For CIMA Cert BA students - an online resit course via MyKaplan for a Classroom, Live Online or OnDemand student including additional online resources. To arrange enrolment on an online resit course the student must discuss their request with Student Services studentservices@kaplan.co.uk +44 (0)161 259 7400who will arrange enrolment within 3 working days.
  1. In order to validate and retain the Pass Guarantee, the student must reattempt their exam within the periods specified:
  1. ACCA Applied Knowledge/Foundation Diploma in Accounting and Business or ACCA LW (F4): within 6 weeks of first attempt or within 3 weeks of the end of the course if re-attending a classroom or Live Online course, whichever is the later;
  2. ACCA Applied Skills or Strategic Professional: at the next quarterly exam sitting;
  3. ATT and CTA: at the next bi-annual exam sitting:
  4. For CIMA Certificate in Business Accounting: within 6 weeks of first attempt or within 3 weeks of the end of the course if re-attending a classroom or Live Online course, whichever is the later;
  1. The Pass Guarantee will expire should an examination not be attempted.
  2. In all cases the Pass Guarantee automatically expires once the exam is passed.

Deferral Policy

Deferral policy T&Cs - If you wish to defer a course in line with section 4 of the core terms and conditions, and are outside the 14 day cooling off period explained in section 7 of the core terms and conditions, the following will apply:

  1. To request a deferral contact Student Services on studentservices@kaplan.co.uk or +44 (0)161 259 7400.
  2. Classroom and Live Online deferral fees will be due as follows:
  1. If the course has started but is not complete a deferral fee of RM125 per subject will be payable. Only the remaining day(s) not attended on the original course will be deferred.
  2. If the course is due to start within two weeks of the deferral request date, a deferral fee of RM125 per subject will be payable.
  3. The fee must be paid in order for the deferral to be applied. If no fee is paid the deferral will not be processed and your original course enrolment will still be valid even if you do not attend.
  4. If the course is due to start more than two weeks in advance no deferral fee is payable.
  5. Completed courses cannot be deferred.
  1. OnDemand and Distance Learning deferral fees will be due as follows:
  1. If the exam has fixed sittings set by the institute and you wish to move your course to a later sitting then a deferral fee of RM125 per subject is due.
  2. If the exam does not have fixed sittings set by the institute, then a deferral is not available. You may alternatively extend access to your existing content.
  1. If you have already been provided with printed materials (by post or collected in class) for your deferred course then you will not be eligible to receive further printed materials on your subsequent course.
  2. MyKaplan course content will be deferred in line with your course deferral. You will lose MyKaplan access to any courses deferred and be given access to the latest MyKaplan content for your replacement courses. This will include any applicable assessments and mocks which can be submitted for marking prior to the submission deadline on the replacement course.
  3. Provided all other terms and conditions are met, then you will retain your Pass Guarantee if deferring your course.
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